Ordering and Terms of Sales

WE ARE CURRENTLY SOLD OUT OF BOTH THE BLACK SWAN AND BLACK AMP

We screwed up! The Black Swan and Amp are handmade in small quantities and we’ve sold out of units on hand. We’re making more as quickly as possible and expect to have units available by mid February 2024. We apologize for the delay, we don’t like it any more than you do.

If you’d like us to contact you when they become available please let us know, we’ll shoot you an email when we start taking orders (and don’t worry, this won’t add you to any mailing lists!).

Pricing

The Black Swan phono preamplifier: US$ 1,649.00

The Black AMP headphone amplifier: US$ 1,849.00

Sales price includes ground shipping in the continuous United States.

For international and non-CONUS shipments, customer is responsible for shipping. A shipping cost will be determined and provided for your approval prior to charging your card and our acceptance of the order.

Tax

Tax will be applied where applicable based on the law of the purchaser. Shipments to Texas, add 8.25% for state tax.

Your 14 day Risk Free Audition

We offer a 2 week (14 day) audition period for you to make sure the unit works in your system. Contact us for a return up to 14 days after you receive the unit for a full refund of your invoiced cost (plus tax) as long as it is returned in the same cosmetic and operational condition as when you originally received it, along with all original accessories in the original box. You are responsible only for the cost of shipping & insurance of the unit back to us with a valid RMA (see below).

Our audition period is valid for orders outside the CONUS, but you must pay for shipping and duties both ways if you decide to return the unit.

Placing an Order

To place an order please contact us at in**@au**************.com

Payment

We accept Credit Card, Personal check or Pay-Pal. Shipment of orders paid for by check will not occur until the respective issuing bank has cleared and paid on the check. Checks may be made out \ mailed to:

Austin AudioWorks
Ste 350-256
12400 Highway 71 W
Austin, TX 78738

Delivery Time Frame

If a product is in inventory it usually ships in one business day from payment clearance. Ground delivery in the CONUS typically takes 3 to 5 additional days. We’ll inform you of the estimated shipping time and provide a tracking number when we process and clear your order.

AAW Products are hand-crafted in small quantities and auditioned before release. You will be informed when ordering as to the current anticipated delivery time.

Austin AudioWorks does not permit factory pickup.

Warranty and Service

Product Warranty

Austin AudioWorks warrants to the original purchaser that this product shall be free from defects in material and workmanship for three (3) years from the date of purchase. If a defect covered by this warranty occurs during this period, Austin AudioWorks will repair the defective product, free of charge. Date of purchase will be based on customer receipt, otherwise date of manufacturing will be used.

Warranty Limitations

This warranty shall not apply if a product: (a) is modified or tampered with; (b) is damaged by negligence, accident, unreasonable use, or other causes unrelated to defective materials or workmanship, or (c) has had the serial number altered or removed.
Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are hereby limited in duration to the warranty period of 3 years. In no event shall Austin AudioWorks be liable for consequential or incidental damages resulting from the breach of any implied or expressed warranties. Some states do not allow these limitations, so they may not apply to you. You may also have other rights which vary from state to state or province to province.

Returns

If you need to return a product to AAW product for service or any other reason, please contact us at in**@au**************.com before sending the product back. If we cannot resolve the issue you will be given a Return Merchandise Authorization (RMA) and instructions for the return of the item for service. We will refuse the shipment of any product sent without an RMA. You are responsible for the cost, insurance, and quality of shipping the item to AAW. We will inform you of the arrival of the product at the factory prior to inspection.

Austin AudioWorks reserves the rights to change any terms of sale whether or not listed above at any time prior to acceptance of an order.